Unused/unopened retail products can be refunded within seven days of purchase.
Open products, a least 75% full, are eligible for exchange or product credit up to 30 days after purchase.
Our product return policy at ROAR:
We want you to be fully satisfied with the service you receive at ROAR. Although we do not offer refunds on salon services, we will make every effort possible to correct any issues or concerns you may have with your initial service. If you have any concerns, please notify us within three days. We will then request that you come into the salon so the Beauty Operator who performed the initial service may make any adjustments. Adjustments are free of charge within two weeks of the initial service. If a different service is requested, that service may be charged as a new service at full price.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. ROAR Beauty Parlor policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policy criteria.
When making a reservation, a credit card must be linked to your account. Multiple services or combos, including ROAR's Luxury Color Sessions, not being canceled 48 hours in advance will be charged 100% of the reserved service amount. A credit card “HOLD” transaction may be made on your credit card to reserve the appointment time for specific services.
“NO SHOWS” will be charged 100% of the reserved service amount.
Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
Your appointments are very important to the team members of ROAR, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48-hour notice for color and 24-hour for haircut cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked, possibly, months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
Our main priority is making you feel like a million bucks.
It’s a team effort here at ROAR—which means we are all on salary and do not receive commission. So you can bet your bottom dollar that when we recommend a product or a service, it’s because we really think it will work well for you, not because we’re looking to pad our paychecks.
It also means you can expect top-notch customer service. Because we’re all in it together, everyone is responsible for taking care of our guests, and if you don’t have time to wait for your favorite Beauty Operator, we have others who can help—without losing commission on a lost “sale” themselves. You can even feel free to try out all the Beauty Operators until you find your favorite one, we don’t mind at all!