Unused/unopened retail products can be refunded within seven days of purchase.
Open products, a least 75% full, are eligible for exchange or product credit up to 30 days after purchase.
Our product return policy at ROAR:
We want you to be fully satisfied with the service you receive at ROAR. Although we do not offer refunds on salon services, we will make every effort possible to correct any issues or concerns you may have with your initial service. If you have any concerns, please notify us within three days. We will then request that you come into the salon so the Hair Artist who performed the initial service may make any adjustments. Adjustments are free of charge within two weeks of the initial service. If a different service is requested, that service may be charged as a new service at full price.
This cancellation policy allows us the time to inform guests on our waitlist of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. ROAR Beauty Parlor policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policy criteria.
A valid credit card must be linked to your account when making a reservation. For certain services, a deposit may be required to reserve your appointment time.
Appointments canceled with less than 24 hours' notice will result in a charge equal to 50% of the reserved service amount, and any deposit paid will be forfeited.
“NO SHOWS” will be charged 100% of the reserved service amount.
Clients arriving more than 10 minutes late for lash services, and more than 15 minutes late for all other services, may be considered a No-Show and will be responsible for 100% of the reserved service amount.
Appointments made within a 24-hour period that need to be canceled must be canceled at least 4 hours before the scheduled appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.
Your appointments are very important to the team members of ROAR, as it is time reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hours for all service adjustments and/or cancellations.
Please understand that when an appointment is canceled without sufficient notice, we miss the opportunity to fill that appointment time, guests miss the opportunity to receive services, and our artist's income is affected. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked, possibly, months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
Our main priority is making you feel fabulous!
It’s a team effort here at ROAR—which means we do not receive commission on products. So you can bet your bottom dollar that when we recommend a product, it’s because we really think it will work well for you, not because we’re looking to pad our paychecks.
It also means you can expect top-notch customer service. Because we’re all in it together, everyone is responsible for taking care of our guests, and if you don’t have time to wait for your favorite Hair Artist, we have others who can help. You can even feel free to try out all the Artists until you find your favorite one, we don’t mind at all!