Our mission at ROAR is to create an environment respected for its passionate and talented team, unparalleled customer service, and commitment to greatness in everything we do. We are a mighty team, hear us ROAR.
We desire to create a strong point of difference in our salon by delivering a first-class guest service experience through our dedication to Aveda’s superior guest experience.
The following is a list of things you should experience in our beauty parlor:
Upon entering the salon, you will be greeted by our Guest Happiness team and offered Aveda Comforting Tea, coffee or filtered water.
You will be given a tour of the beauty parlor, so you feel comfortable here.
You will be given a sensory journey to balance your chakras.
Your Beauty Operator will perform a thorough dry hair consultation.
During your reservation, your Beauty Operator will conduct a stress-relieving treatment. This will either be a scalp and shoulder massage or a hand massage. This is your time to relax!
You will then be escorted to the shampoo area for a relaxing shampoo and conditioning treatment.
During your service, your Beauty Operator will introduce the products they used and will teach you how to complete your style.
During your service, a Guest Happiness team member will help set your next reservation.
Your Beauty Operator will use our iPad system to send home-care recommendations to our Guest Happiness team.
Your Beauty Operator will conduct a complimentary makeup touch-up, which is designed to complete your highly fashionable look.
Next, you will be escorted to the front, where our Guest Happiness team will be waiting with your reservation card and home-care recommendations.
It is our vision to create a “WOW” experience for you each time you visit our beauty parlor. We want to be the place you send all your friends and family!
Please do not hesitate to provide feedback for us on how we performed.
Thank you for visiting ROAR Beauty Parlor!
We practice the highest form of team-based service. It’s not uncommon for you to receive services from one, two, or even three Beauty Operators before you leave. Our entire focus is making your day.