Our main priority is making you feel like a million bucks.
It’s a team effort here at ROAR—which means we are all on salary and do not receive commission. So you can bet your bottom dollar that when we recommend a product or a service, it’s because we really think it will work well for you, not because we’re looking to pad our paychecks.
It also means you can expect top-notch customer service. Because we’re all in it together, everyone is responsible for taking care of our guests, and if you don’t have time to wait for your favorite Beauty Operator, we have others who can help—without losing commission on a lost “sale” themselves. You can even feel free to try out all the Beauty Operators until you find your favorite one, we don’t mind at all!
Got yourself in a pickle and need to cancel? We understand! But we need to be fair to both our other guests and Beauty Operators. Please give us at least 24 hours notice for cancellation of an appointment—failure to do so will result in a charge of half the amount of the scheduled service. And if you break our hearts and fail to provide any notice at all, it will result in a charge for the full amount of the service, and payment will be required before receiving any future services.
We want you to be fully satisfied with the service you receive at ROAR. Although we do not offer refunds on salon services, we will make every effort possible to correct any issues or concerns you may have with your initial service. If you have any concerns, please notify us within three days. We will then request that you come into the salon so the Beauty Operator who performed the initial service may make any adjustments. Adjustments are free of charge within two weeks of the initial service. If a different service is requested, that service may be charged as a new service at full price.
Our product return policy at ROAR:
Unused/unopened retail products can be refunded within seven days of purchase.
Open products, a least 75% full, are eligible for exchange or product credit up to 30 days after purchase.